FAQs

Here are some common questions and answers. If you still have any other questions related to our products or services, please send your questions to contact(at)secoin.com. Thank you.

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What is the process for reporting and resolving issues with damaged terrazzo?

If terrazzo is damaged during transport, document the damage with photos and note it on the delivery document. Contact us immediately with this documentation. We will typically request details of the damaged pieces, potentially including identifying codes or descriptions, and will arrange for the production and delivery of replacements.

What factors can cause delays in the production of custom tiles?

Delays can be caused by raw material shortages, technical difficulties in production, unexpected factory shutdowns, or revisions to the design post-confirmation. We will notify the detailed cause depending on the specific situation.

Can production times be expedited, and if so, at what additional cost?
Expedited production may be possible, subject to the factory's capacity and the complexity of your order. This typically comes at an additional cost, which varies depending on the urgency and the specific requirements of the expedited process. It is important to discuss this possibility directly with us to understand the feasibility and additional costs involved.
What details are needed to get an accurate quote for custom terrazzo tiles?

Provide dimensions, colour preferences, thickness, finish (e.g., polished or honed). If you have sketches or architectural drawings, include them as well.

How do I request a quote for bespoke terrazzo?

To request a quote, you should contact us with comprehensive details about your requirements. This includes providing the dimensions of terrazzo, preferred colour and finish, any specific design elements. It is crucial to supply as much detail as possible, including technical drawings or sketches, to ensure the quote is accurate and aligns with your project needs.

What is the minimum order quantity for terrazzo?

The minimum order quantity may vary depending on the specific product. Please check the contact us for information on MOQ. It is recommended to allow for 10% wastage to account for transportation breakages, minor imperfections, and natural variation.

How many SQM can we pack terrazzo in one pallet?

The SQM per one pallet depends on the size of terrazzo. Please refer to our standard packing below:

Size 1200x600x20mm: 30pcs/pallet (21.60SQM/pallet)

Size 600x600x20mm: 48pcs/pallet (17.28SQM/pallet)

Is terrazzo acid sensitive?

Terrazzo's marble chips are calcium-based, making them susceptible to etching by any acidic liquid. Avoiding vinegar in your cleaning routine is especially important if your terrazzo floor has a polished finish.

How is Secoin terrazzo packed?

Our standard packing for terrazzo is pallet packing. Terrazzo is put face to face, there is a foam layer between terrazzo to protect the surface.

How do I clean my terrazzo floor?

Terrazzo flooring is susceptible to harsh cleaners. We should always use cleaning products with a neutral pH to protect the terrazzo floor.