The minimum order quantity may vary depending on the specific product. Please check the contact us for information on MOQ. It is recommended to allow for 10% wastage to account for transportation breakages, minor imperfections, and natural variation.

To request a quote, you should contact us with comprehensive details about your requirements. This includes providing the dimensions of terrazzo, preferred colour and finish, any specific design elements. It is crucial to supply as much detail as possible, including technical drawings or sketches, to ensure the quote is accurate and aligns with your project needs.

Provide dimensions, colour preferences, thickness, finish (e.g., polished or honed). If you have sketches or architectural drawings, include them as well.

Delays can be caused by raw material shortages, technical difficulties in production, unexpected factory shutdowns, or revisions to the design post-confirmation. We will notify the detailed cause depending on the specific situation.

If terrazzo is damaged during transport, document the damage with photos and note it on the delivery document. Contact us immediately with this documentation. We will typically request details of the damaged pieces, potentially including identifying codes or descriptions, and will arrange for the production and delivery of replacements.