Here are some common questions and answers. If you still have any other questions related to our products or services, please send your questions to contact(at)secoin.com. Thank you.
The floor should be cleaned with pH-neutral soap and water. Do not use any acids or bleach on these tiles! Please click here for our detailed instruction on encaustic cement tile floor maintenance.
We have standard pallet size: 113x93x98cm (length x width x height). Three layers in 1 pallet, each layer has 20 boxes.
Before installation, please keep tiles in boxes in a dry place. Avoid being in contact with water or humidity as it may cause tiles to be stained.
We have many sizes of tiles. The most popular tile 20x20x1.6cm weighs 1.3kgs, 1 pallet has 720 pieces à 936kgs (net weight). If included carton boxes and pallet weight, each pallet weighs about 1 ton. Please click here for for information about other tiles.
If the floor is properly sealed, it will not absorb stains. However, when there is coffee, tea, wine, acids, etc. on the floor, they should not be left to sit on the tile for long as they will eventually eat through the sealer and stain the tile.
While DIY installation is possible for those with experience, it is recommended to hire a professional installer for the best results, especially for larger or complex projects.
We supply our tiles in 3 kinds of carton boxes: Secoin standard carton boxes; Neutral boxes (plain without name or logo); Custom boxes (depending on the order volume).
Yes, installation requires careful handling and specific procedures. We provide an Installation Guide for terrazzo to ensure proper installation and maintenance.
For LCL orders, we have extra reinforcement for pallets, so that tiles have more protection when being combined in the same container with other goods.
Our standard packing for terrazzo is pallet packing. Terrazzo is put face to face, there is a foam layer between terrazzo to protect the surface.
